Education Services

APA has the expertise required to deliver both an exceptional patient experience and exceptional financial results.

Critical Education Challenges

  • Finding and retaining highly-skilled, competent staff trained to administer local, state, and federal regulation and policy associated with a variety of payers
  • Aligning health system business needs with a rapidly-changing healthcare environment
  • Ensuring your vendor’s staff is trained in multiple hospital and agency information systems
Critical Education Challenges

The APA Education Solution


Our unique Computer-based On-demand Results-oriented Education (CORE) is a comprehensive onboarding training program. It includes both classroom learning and Advocate guides in the field.

APA Online

On-demand computer-based training modules are available through a state-of-the-art learning management platform.

APA University

APA employs a "flipped classroom" approach, bringing the classroom to the student through a variety of eLearning formats.

APA Learning Management

Training is available for Case Management and Patient Access staff to help streamline the referral process. This ensures not only maximum revenue recovery for your health system, but also continuity of service for uninsured and underinsured patients.


Enrollment Advocates are Certified Application Counselors (CAC) and renew their certification annually. This certification demonstrates creditability in the process of evaluating eligibility and assisting with Qualified Health Plan enrollment.


  • Improved relationships between Case Management and Receivables Management
  • Dramatically improves quality resulting in avoidable denials and delayed decisions
  • A highly-trained and knowledgeable team prepared to understand the complexities of the revenue cycle.
  • Advocates with specialized training in the areas of social determinates, linguistics, and cultural differences meeting and exceeding most healthcare requirements
  • Demonstrated credibility of Advocates through continual training and annual CAC renewal
Education Services Benefits

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