Education Services

APA has the expertise required to deliver both an exceptional patient experience and exceptional financial results.

Critical Education Challenges

  • Finding and retaining highly skilled, competent staff trained to administer local, state and federal regulation and policy associated with a variety of payers
  • Aligning health system business needs with a rapidly changing healthcare environment
  • Ensuring your vendor’s staff is trained in multiple hospital and agency information systems
Critical Education Challenges

The APA Education Solution:

APA CORE

Our unique Computer-based On-demand Results-oriented Education (CORE) is a comprehensive onboarding training program. It includes both classroom learning, and Advocate guides in the field.

APA Online

On-demand computer-based training modules are available through a state of the art learning management platform.

APA University

APA employs a "flipped classroom" approach, bringing the classroom to the student through a variety of eLearning formats.

APA Learning Management

Training is available for Case Management and Patient Access staff to help streamline the referral process. This ensures not only maximum revenue recovery for your health system, but also continuity of service for uninsured and underinsured patients.

APA CAC

All Enrollment Advocates are Certified Application Counselors (CAC) and renew their certification annually. This certification demonstrates creditability in the process of evaluating eligibility and assisting with Qualified Health Plan enrollment.

Benefits

  • Improved relationships between Case Management and Receivables Management
  • Dramatically improves quality resulting in avoidable denials and delayed decisions
  • A highly trained and knowledgeable team prepared to understand the complexities of the revenue cycle.
  • Advocates receive specialized training in the areas of social determinates, linguistics and cultural differences meeting and exceeding most healthcare requirements
  • Demonstrated credibility of Advocates through continual training and annual CAC renewal
Education Services Benefits

"Education is paramount to our success and the success of our clients. APA has always invested in continuous learning. Learn and Grow is one of our values."

Scott Noel

Director, Learning Management

Advanced Patient Advocacy

100% of Enrollment Advocates are Certified Application Counselors (CAC)

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