Charity Services

APA will proactively handle charity applications.

Critical Charity Challenges

  • Ensuring that patients are treated with compassion and respect
  • Validating Charity Care vs. other available coverage options
  • Efficiently collecting information required for charity care applications, eliminating the need for multiple patient interviews and documents
  • Ensuring compliance with Internal Revenue Service section 501(r) regulations to maintain tax exempt status
Critical Charity Challenges

The APA Charity Solution

APA Charity Advocates

Our Advocates can complete the charity application alongside every application. This process eliminates the need for multiple interviews and signatures and significantly reduces administrative waste.

Advocate 20/20 FA

APA’s proprietary charity application management tool manages the application process, stores necessary verification information, and drives decision-making based on each health system’s unique charity guidelines.


Determination algorithms based on Federal Poverty Level (FPL) standards for income or your health system-specific criteria such as Individual Asset Levels.

Delivery Models

Available as a stand-alone software application or as a fully-outsourced solution.

The A-Suite

APA Charity Service is one of the components of the A-Suite. It can be purchased separately or can be combined with other components to deliver even greater results.

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  • Improved patient satisfaction and HCAHPS scores
  • Improved efficiency and reduced administrative waste
  • Improved reporting timeliness and accuracy
Charity Services Benefits

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