Charity Services

APA will proactively handle charity applications.

Critical Charity Challenges

  • Ensuring that patients are treated with compassion and respect
  • Validating Charity Care vs. other available coverage options
  • Efficiently collecting information required for charity care applications eliminating the need for multiple patient interviews and documents
  • Ensuring compliance with Internal Revenue Service section 501(r) regulations to maintain tax exempt status
Critical Charity Challenges

The APA Charity Solution:

APA Charity Advocates

Our Advocates can complete the charity application alongside every application. This process eliminates the need for multiple interviews and signatures and significantly reduces administrative waste.

Advocate 20/20 FA

APA’s proprietary charity application management tool manages the application process, stores necessary verification information, and drives decision-making based on each health system’s unique charity guidelines.


Determination algorithms based on Federal Poverty Level (FPL) standards for income or your health system-specific criteria such as Individual Asset Levels.

Delivery Models

Available as a stand-alone software application or as a full-outsourced solution.

The A-Suite

The APA Charity Service is one of the components of the A-Suite. It can be purchased separately, or can be combined with other components to deliver even greater results.

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  • Improved patient satisfaction and HCAHPS scores
  • Improved efficiency and reduced administrative waste
  • Improved reporting timeliness and accuracy
Charity Services Benefits

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