Director of Business Integrity
What makes Christa Smith tick? Operational solutions.
As Director of Business Integrity, Christa ensures that APA is working as efficiently as possible by having optimal processes and programs in place. “Somebody once expressed that I’m the spider web that links our departments together,” she says. “It’s my job to eliminate communication errors, get everyone on the same page, and implement best practices.”
Christa is effective at her work because she pays attention to both small details and the big picture, and can easily analyze data to ensure that APA is doing the best possible job for the populations it serves.
Christa, who has been with APA for more than 10 years, has worked in the eligibility enrollment field for most of her career and has an extensive background in Medicaid program policy, government payers and operations management.