While our unique, one-on-one approach to patient advocacy is critical to our ability to deliver Advanced Patient Advocacy’s guaranteed results, our customized technology solutions also play a key part in creating success for our provider clients.

The leading-edge, proprietary technologies we use help us better manage data collection, greatly enhance patient interaction, uncover useful insight to clients and measurably streamline the entire enrollment process. Intuitive segmentation also instinctively matches patients with the program that best meets their healthcare needs.

• Advocate 20/20 — From first encounter to final approval, this sophisticated and proprietary web-based data management tool from APA streamlines eligibility and the tracking of referrals, active applications and patient information. Features include:


• Robust Patient Portfolios. Advocate 20/20 tracks information from multiple visits across multiple facilities, even across state lines, in a single portfolio per patient.
• Enhanced Communication Tools. More meaningful, timely and attention-getting information is personally communicated to patients via Advocate 20/20—helping them remain informed and engaged throughout the screening and enrollment process.
• Guaranteed Follow-up. Unnecessary denials are reduced through timely contact and follow-up with agency case workers on all open applications.
• Complete Charity Data. Information on charity is gathered, stored and can be reported back to the facility with Advocate 20/20 in cases where eligibility in a third-party program is not an option.
• Instant Reporting. The data structure of Advocate 20/20 allows for in-depth, on-demand reporting on any aspect of information using Crystal Reports® version 11.
• Total System Integration. Simple file-transfer protocols have been established in Advocate 20/20 to allow daily electronic updates of account activity.


• Advocate 20/20 Client Insight Portal — This web-based business management tool continually marks the progress of accounts as they move through the enrollment process. Clients have the ability to set goals, schedule meetings and track key business metrics/performance indicators. Exclusive and secure access is also allowed to downloads, resources, webinars and other valuable business tools. The portal features:


• Integrated Communication Tools. Calendars and project management tools are easily accessed through the portal, allowing you to efficiently request meetings and track overall program performance as well as customer service requests.
• Enhanced Dashboard Reporting. In addition to finding information in traditional reporting format, the Advocate 20/20 Client Insight Portal features dashboards that allow you to slice, dice and drill down into the data you value most. Reports can be exported into Microsoft Excel format for additional manipulation if desired.
• Sophisticated Sharing and Feedback. An interactive discussion area allows clients to submit requests, post comments and access a centralized repository of shared documents.


• Advocate 20/20 Coverage Connector — Designed to be a point of first contact, this easy-to-use, web-based screening tool is the first step in securing third-party coverage. The data collected empowers our advocates to make better recommendations as to program eligibility, increases patient education about their coverage options, accelerates the application process and streamlines the way information is collected, stored and communicated.
  
  Your use of the Advocate 20/20 Coverage Connector will increase the number of patients with third-party payer sources. This valuable screening tool will:


• Be available at critical patient access points
• Collect the patient information necessary to determine eligibility and complete applications
• Streamline the charity process (i.e., charity care by selective use of data integration and work-flow segmentation)
• Secure an electronic signature (based on the patient’s authorization) that can be used for applications and representative forms
• Match the patient with an advocate who will ensure all applications are completed correctly and timely